Madison Family Practice Madison Hills · est. 1987
(855) 552-1469 Book a visit
Family medicine · Madison Hills · since 1987

Caring for three generations of this hillside, one chart at a time.

Madison Family Practice has been the same friendly voice on Cedar Ridge since 1987. From a child's first check-up to a grandparent's blood-pressure follow-up, our board-certified team keeps your whole family's health under one calm roof.

Book a new-patient visit Walk the timeline
4.9 / 5 · 1,460 reviews 38 years on Cedar Ridge Same-week sick visits
Sunlit waiting room of Madison Family Practice on Cedar Ridge, with warm wooden floors and tall windows looking out onto the hills
47 Cedar Ridge Rd
Madison Hills Walk-ins · Same-week · Open since 1987
The continuity chart

Thirty-eight years, six chapters, one chart.

Read the practice the way our clinicians read your history — top to bottom, year by year. Each milestone below folded a new family-medicine service into the care we offer today.

  1. 1987Opens
    Chapter 1 · Founding service

    Annual physicals & preventive care

    Dr. Hartwell's father opens the practice with a single rule: every patient gets a full hour for their first visit. The annual physical — blood pressure, screenings, vaccinations, and a real conversation — becomes the spine of how we still practice today. It's why your chart still reads top to bottom.

    A doctor and patient seated together reviewing a paper chart in a warm consultation room

    Annual physical · the founding promise, still kept

  2. 1995+ On-site lab
    Chapter 2 · Diagnostics in-house

    On-site lab & bloodwork

    No more driving across town to a strip-mall lab for a blood draw. We add a CLIA-waived lab inside the building, so a CBC, lipid panel, A1C, or strep swab happens in the same visit. Results land in your patient portal that same evening — one trip, one co-pay, one chart updated in real time.

    Close-up of a stethoscope resting on a clinical surface with diagnostic equipment

    In-house diagnostics · since '95

  3. 2003+ EHR
    Chapter 3 · Charts go digital

    Chronic-care coordination

    We migrate every paper chart to a shared electronic record overnight. Suddenly a diabetes panel, a hypertensive neighbour, and an asthmatic teen can be tracked between visits — same week check-ins, refill reminders, and a single care team that actually remembers your last appointment. Coordination, not just treatment.

    Interior of a calm medical office with a wide desk and natural light

    One record, one team, between visits

  4. 2012+ Team of 4
    Chapter 4 · Board-certified team grows

    Women's health & preventive screenings

    Dr. Renn joins as the fourth board-certified physician, bringing dedicated well-woman visits, Pap smears, contraception counselling, perimenopause care, and prenatal co-management into the practice. The Cedar Ridge team now covers every stage of life — you never need to be referred out for ordinary women's-health needs.

    Meet the four physicians ↓

  5. 2019+ Same-week
    Chapter 5 · Access pledge

    Same-week sick visits

    We hold protected same-day and next-day slots open every weekday — a febrile child, a suspected flu, an infected cut, an asthma flare never has to wait weeks. Call before 11 am and we'll almost always see you that day. Telehealth is offered for anything that doesn't need hands-on exam.

  6. todayLive
    Chapter 6 · Today

    Pediatric & teen care

    Dr. Okafor leads an expanded child & adolescent program — newborn well-checks, school and sports physicals, vaccinations, ADHD support, acne, and the awkward conversations that teens actually want a doctor for. From the maternity ward to college move-in day, your kid grows up on the same chart you do.

    Ages 0–18 · newborn through college

Meet your physician

Same four faces, for years.

No rotating locums. Pick a name and you'll keep that physician for as long as you're a patient. Tap a tab to meet them.

Portrait of Dr. Eleanor Hartwell, family medicine physician and practice lead
Practice lead · since 1987

Dr. Eleanor Hartwell, MD

Family medicine · multigenerational panels

Eleanor grew up in this practice — her father opened it in 1987 and she took over in 2009. She maintains some of the longest-running patient panels on Cedar Ridge: three generations of the same family in a single afternoon. Her specialty is the long view: how today's blood pressure becomes tomorrow's heart health, and how a teenager's annual becomes a lifelong chart.

Board-certified, ABFM 20+ years in practice English · Spanish

Three generations of our family see Dr. Hartwell — my mother, me, and now my daughter. She remembers our history like she lived it with us.

Margaret L. Cedar Heights · 18 years a patient

I called Tuesday morning feeling awful. Same-week appointment, prescription in hand by noon. I'd never had a clinic move that fast.

David R. Park Lane · same-week sick visit

Bloodwork done in the building, results in my portal by dinner. No second trip, no waiting room at a lab across town. This is how it should work.

Alicia M. Madison Hills · chronic-care panel
For new patients

Plain answers, no phone tree.

01

Can I become a new patient?

Yes — we are actively accepting new patients of every age, from newborns to retirees. Call us on (855) 552-1469 or use the booking form below. Our front desk will confirm your first visit, collect insurance details, and request any records from your previous clinic so your chart is continuous from day one.

02

Do you offer telehealth visits?

Yes. Many follow-ups, medication reviews, lab-result conversations, and minor concerns happen over secure video — you'll get a portal link by text. Anything that needs a hands-on exam (a sore throat, a possible fracture, a blood draw) is seen in person at the office the same week.

03

What if I get sick after hours?

A clinician is on call every evening, weekend, and holiday. Call the main line and follow the prompts — we'll triage over the phone, either book you into the first same-week slot the next morning, or direct you to the right level of urgent care. For true emergencies, always dial 911 first.

04

Which insurance plans do you accept?

We are in network with Medicare, Medicaid, BlueCross BlueShield, Aetna, Cigna, and UnitedHealthcare — most major plans in the region. Our front desk verifies coverage before your first visit and tells you up front what you'll owe. If you're uninsured, ask about our sliding-scale for local neighbours; nobody is turned away for inability to pay.

In network with

  • Medicare
  • Medicaid
  • BlueCross BlueShield
  • Aetna
  • Cigna
  • UnitedHealthcare

Plus a sliding-scale for uninsured local neighbours — ask the front desk, no one is turned away.

New patient · three steps

Book your first visit.

Tell us who you are, what's going on, and when works. Our front desk confirms within one business day — usually the same morning.

  1. 1Your details
  2. 2Reason
  3. 3Preferred time
1Your details
2Reason for the visit
3Preferred time

We'll confirm by phone within one business day · HIPAA-protected intake

Request received.

Our front desk will call you on the number you gave us within one business day to lock in a time. For anything urgent in the meantime, please call (855) 552-1469.